Travel Agency Terms and Conditions

2023/9/28 0:572023/10/4 2:17

Section on Contract for Package Tours

Chapter 1 General Provisions

Article 1 (Scope of Application)

Contracts concerning package tours organized by the Company and concluded with travelers (hereinafter referred to as "Contract for Package Tours") shall be governed by the provisions of these Terms and Conditions. Matters not provided for in these Terms and Conditions shall be governed by laws or established customs.

(2) In cases where the Company has concluded a special agreement in writing within the scope that does not violate the law and is not detrimental to the traveler, such special agreement shall take precedence over the provisions of the preceding paragraph.

Article 2 (Definitions)

In these Terms and Conditions, "package tour" refers to a plan created by the Company in advance for the purpose of recruiting travelers, which specifies the destination, schedule, the content of transportation or accommodation services that travelers can receive, and the amount of travel fees payable by travelers, and which is implemented based on this plan.

(2) In these Terms and Conditions, "domestic travel" refers to travel within this country only, and "overseas travel" refers to travel other than domestic travel.

(3) In this section, "communication contract" refers to a contract for a package tour concluded through communication means such as telephone, mail, fax, or other communication methods, received by the Company from card members of credit card companies affiliated with the Company who sell the Company's package tours on behalf of the Company (hereinafter referred to as "affiliated companies"), in which travelers agree in advance to settle the claims or obligations related to travel fees, etc., based on the package tour contract for which the Company has the right with the affiliated company's card member regulations, on a date to be separately specified after the date when such claims or obligations should be performed, in accordance with the methods specified in Article 12, Paragraph 2, Article 16, Paragraph 1, and Article 19, Paragraph 2 of this contract.

(4) In this section, "electronic acceptance notification" refers to a notice of acceptance of a contract application, which is transmitted through an electrical communication line that connects electronic computers, fax machines, telex machines, or telephones (hereinafter referred to as "electronic computers, etc.") used by the Company or companies selling the Company's package tours on behalf of the Company, to electronic computers, etc., used by travelers.

(5) In these Terms and Conditions, "card usage date" refers to the date on which a traveler or the Company is obligated to pay or refund the travel fees, etc., based on the package tour contract.

Article 3 (Contents of the Travel Contract)

The Company shall arrange and manage travel itineraries in accordance with the package tour contract, so that travelers can receive transportation, accommodation, and other travel services (hereinafter referred to as "travel services") provided by transportation and accommodation facilities, etc., in accordance with the Company's specified travel schedule.

Article 4 (Arrangement Agent)

The Company may delegate all or part of the arrangements for the performance of the package tour contract to other travel companies within or outside the country, individuals engaged in arranging services, or other assistants when performing the package tour contract.

Chapter 2 Conclusion of Contract

Article 5 (Application for Contract)

Travelers wishing to apply for a package tour contract with the Company must fill out the designated application form (hereinafter referred to as the "Application Form") with the required information and submit it to the Company along with the specified application fee, as separately specified by the Company.

(2) Travelers who wish to apply for a communication contract with the Company must, regardless of the provisions of the preceding paragraph, notify the Company of the name of the package tour they wish to apply for, the travel start date, and other details (hereinafter referred to as "membership number, etc.").

(3) The application fee referred to in paragraph 1 shall be treated as part of the travel fee, cancellation fee, or default fee.

(4) Travelers requiring special consideration when participating in the package tour shall make such a request at the time of application for the contract. In this case, the Company will accommodate such requests to the extent possible.

(5) The expenses incurred by the Company for special measures taken for travelers based on the request in the preceding paragraph shall be borne by the travelers.

Article 6 (Reservations by Telephone, etc.)

The Company accepts reservations for package tour contracts by telephone, mail, fax, or other means of communication. In this case, a contract is not concluded at the time of reservation, and after the Company notifies the acceptance of the reservation, travelers must submit an application form and application fee or notify the membership number, etc., to the Company within the period specified by Article 5, Paragraph 1 or Paragraph 2.

(2) In the case of the submission of an application form and application fee or notification of the membership number, etc., as specified in the preceding paragraph, the order of conclusion of the package tour contract shall be determined based on the order of acceptance of the reservation.

(3) If travelers do not submit the application fee within the period specified in Paragraph 1 or do not notify the membership number, etc., the Company will treat the reservation as non-existent.

Article 7 (Refusal to Conclude a Contract)

The Company may refuse to conclude a package tour contract in the following cases:

When travelers do not meet the conditions for participating travelers that the Company has previously specified, such as gender, age, qualifications, skills, or other conditions.

When the number of applicants reaches the planned number of applicants.

When travelers may cause inconvenience to other travelers or hinder the smooth implementation of group activities.

When travelers intend to enter into a communication contract, but their credit cards are invalid or travelers cannot settle some or all of the claims related to travel fees, etc., based on the card member regulations of affiliated companies.

When travelers are recognized as members of organized crime groups, quasi-members of organized crime groups, persons related to organized crime groups, organized crime-related companies, or extortionists, or are otherwise associated with antisocial forces.

When travelers engage in violent demands, unreasonable demands, threatening behavior related to transactions, or acts using violence against the Company or similar acts.

When travelers spread false rumors, use fraudulent means, use force to damage the Company's reputation, or interfere with the Company's business or similar acts.

When there are other business reasons for the Company.

Article 8 (Timing of Contract Formation)

A package tour contract is deemed to be concluded when the Company accepts the conclusion of the contract and receives the application fee as specified in Article 5, Paragraph 1.

(2) In the case of a communication contract, notwithstanding the provisions of the preceding paragraph, the contract is deemed to be concluded when the Company sends a notice of acceptance of the contract. However, in the case of sending an electronic acceptance notification in the contract, the contract is deemed to be concluded when the notification reaches the traveler.

Article 9 (Delivery of Contract Documents)

The Company shall promptly provide travelers with a written document (hereinafter referred to as the "Contract Document") containing information about the travel schedule, the content of travel services, travel fees, and other travel conditions, as well as matters related to the Company's responsibility, as specified in the contract document after the conclusion of the contract

Chapter 4 Termination of Contract

Article 16 (Traveler's Right to Terminate)

(1) Travelers may terminate a package tour contract by paying the cancellation fee specified in Attachment 1 to the Company at any time. In the case of a communication contract, the Company may accept the payment of the cancellation fee through the affiliated company's card without the traveler's signature on the specified voucher.

(2) Notwithstanding the provisions of the preceding paragraph, travelers may terminate a package tour contract before the start of the trip without paying a cancellation fee in the following cases: 1) When the contract terms have been changed by the Company, provided that such changes are other significant changes as listed in Attachment 2; 2) When the travel price has been increased based on the provisions of Article 14, paragraph 1; 3) In the event of natural disasters, geographical changes, war, riots, the suspension of travel services provided by transportation and accommodation agencies, orders from government agencies, or other reasons that make it impossible or extremely likely to be impossible to safely and smoothly implement the trip and for which the Company is responsible; 4) When the Company fails to provide the confirmed written document to the traveler by the deadline specified in Article 10, paragraph 1; 5) When the implementation of the trip according to the travel itinerary specified in the contract document becomes impossible due to reasons attributable to the Company.

(3) Travelers may terminate the part of the contract for which they can no longer receive the travel services specified in the contract document, without paying the cancellation fee, regardless of whether it is the traveler's responsibility or when the Company has notified the traveler that they can no longer receive the specified travel services after the trip has started, as provided in paragraph 1.

(4) In the case mentioned in the preceding paragraph, the Company shall refund to the traveler the amount corresponding to the part of the travel price for which they can no longer receive travel services. However, in cases where the preceding paragraph does not apply due to reasons attributable to the Company, the Company shall refund the traveler the amount after deducting the cancellation fee, default fee, and other fees that have already been paid or are to be paid for the relevant travel services.

Article 17 (Company's Termination Rights, etc. - Termination before the Start of Travel)

The Company may terminate a package tour contract before the start of the trip in the following cases, explaining the reasons to the traveler:

When it is discovered that the traveler does not meet the gender, age, qualifications, skills, or other conditions of participation that the Company has previously specified.

When the traveler is deemed unable to endure the trip due to illness, the absence of a necessary assistant, or other reasons.

When the traveler is likely to cause inconvenience to other travelers or obstruct the smooth implementation of group travel.

When the traveler demands an unreasonable burden beyond the scope of the contract.

When the number of travelers does not reach the minimum number of participants specified in the contract document.

When there is an extremely high risk that the conditions for implementing the trip, such as the required snowfall for skiing trips, which were explicitly specified at the time of contract formation, will not be met.

In the event of natural disasters, geographical changes, war, riots, the suspension of travel services provided by transportation and accommodation agencies, orders from government agencies, or other reasons beyond the control of the Company, making it impossible or extremely likely to be impossible to safely and smoothly implement the trip according to the travel itinerary specified in the contract document.

In cases where a communication contract has been concluded, if the traveler's credit card becomes invalid, or if the traveler is unable to settle all or part of the travel price and other debts in accordance with the card member agreement of the affiliated company.

When it is determined that the traveler falls under any of the items from the fifth item to the seventh item of Article 7.

(2) If the traveler fails to pay the travel price by the deadline specified in Article 12, paragraph 1, the traveler shall be deemed to have terminated the package tour contract from the day following the expiration of that deadline. In this case, the traveler must pay the default fee equivalent to the cancellation fee specified in the preceding article to the Company.

(3) When the Company attempts to terminate a package tour contract based on the reasons listed in paragraph 1, item 5, the Company shall notify the traveler of the intention to cancel the trip from the day before the start of the trip, counting back from the day that is the thirteenth day (third day for day trips) before the start of the trip for domestic travel, and counting back from the day that is the twenty-third day (thirty-third day for travel starting during the peak season specified in Attachment 1) before the start of the trip for international travel.

Article 18 (Company's Termination Rights - Termination after the Start of Travel)

The Company may, even after the start of the trip, terminate part of the package tour contract by explaining the reasons to the traveler in the following cases:

When the traveler is unable to continue the trip due to illness, the absence of a necessary assistant, or other reasons.

When the traveler violates the instructions of the Company or other persons responsible for the safe and smooth implementation of the trip, causing a disruption of the discipline of group travel due to violence or threats against these persons or other travelers, endangering the safety and smooth implementation of the trip.

When it is determined that the traveler falls under any of the items from the fifth item to the seventh item of Article 7.

In the event of natural disasters, geographical changes, war, riots, the suspension of travel services provided by transportation and accommodation agencies, orders from government agencies, or other reasons beyond the control of the Company, making it impossible to continue the trip.

(2) When the Company terminates a package tour contract based on the provisions of the preceding paragraph, the contractual relationship between the Company and the traveler will be terminated only for future performance. In this case, the traveler is deemed to have already made effective payment for the travel services received.

(3) In the case mentioned in the preceding paragraph, the Company shall refund to the traveler the amount corresponding to the part of the travel price for which the traveler has not yet received the provided travel services. However, in the case where the provisions of the preceding paragraph do not apply due to reasons attributable to the Company, the Company shall notify the traveler of the amount to be refunded within seven days from the day following the termination in the case of termination before the start of the trip, or within thirty days from the day following the travel end date specified in the contract document in the case of termination after the start of the trip. The date of notification to the traveler shall be considered as the card usage date.

Article 19 (Refund of Travel Price)

If, as a result of the provisions of Article 14, paragraphs 3 to 5, the travel price is reduced or if the package tour contract is terminated pursuant to the provisions of the preceding three articles, the Company shall refund the amount that should be refunded to the traveler within seven days from the day following the termination in the case of termination before the start of the trip or within thirty days from the day following the travel end date specified in the contract document in the case of termination after the start of the trip.

(2) If the Company has entered into a communication contract with the traveler and, as a result of the provisions of Article 14, paragraphs 3 to 5, the travel price is reduced or the communication contract is terminated pursuant to the provisions of the preceding three articles, the Company shall refund the amount to the traveler in accordance with the card member agreement of the affiliated company. In this case, the Company shall notify the traveler of the amount to be refunded within seven days from the day following the termination in the case of termination before the start of the trip or within thirty days from the day following the travel end date specified in the contract document in the case of termination after the start of the trip. The date of notification to the traveler shall be considered as the card usage date.

(3) The provisions of the preceding two paragraphs shall not prevent the traveler or the Company from exercising the right to claim damages as provided in Article 27 or Article 30, paragraph 1.

Article 20 (Arrangement of Return Travel after Contract Termination)

If the Company terminates a package tour contract after the start of the trip in accordance with Article 18, paragraph 1, item 1 or item 4, the Company will, upon the traveler's request, arrange for the traveler to return to the departure point of the trip by providing the necessary travel services.

(2) In the case mentioned in the preceding paragraph, all expenses required for the return trip to the departure point shall be borne by the traveler.

Chapter 5 Group and Group Contracts

Article 21 (Group and Group Arrangements)

In the case of the conclusion of a package tour contract for which multiple travelers who are traveling the same itinerary simultaneously have appointed a responsible representative (hereinafter referred to as the "contractual responsible person"), this chapter's provisions shall apply.

Article 22 (Contractual Responsible Person)

(1) Except in cases where a separate agreement has been made, the Company shall assume that the contractual responsible person has all the authority regarding the conclusion of package tour contracts for the travelers (hereinafter referred to as "constituents") who make up the group or group. Transactions related to travel business concerning the group or group shall be conducted between the contractual responsible person and the Company.

(2) The contractual responsible person must submit a list of constituents to the Company by the date specified by the Company.

(3) The Company shall not be responsible for any debts or obligations currently owed or anticipated to be owed by the contractual responsible person to the constituents regarding the travel business related to the group or group.

(4) In cases where the contractual responsible person does not accompany the group or group, the Company shall consider the constituents appointed by the contractual responsible person as the contractual responsible person after the start of the trip.

Chapter 6 Itinerary Management

Article 23 (Itinerary Management)

The Company shall make efforts to ensure the safe and smooth implementation of travelers' journeys and shall provide the following services to travelers. However, this shall not apply if the Company has entered into a special agreement with the traveler.

When it is recognized that travelers may not be able to receive travel services during the trip, take measures necessary to ensure the provision of travel services in accordance with the package tour contract to ensure that travelers can receive them reliably.

In cases where it is necessary to change the contract content despite taking the measures specified in the preceding item, arrange for alternative services. In this case, make efforts to ensure that the revised travel itinerary is in line with the original travel itinerary and that the revised travel services are similar to the original travel services, etc., and make efforts to minimize changes to the contract content.

Article 24 (Company's Instructions)

Travelers, when traveling as a group from the start of the trip to the end of the trip, must follow the Company's instructions to ensure the safe and smooth implementation of the trip.

Article 25 (Duties of Tour Conductors, etc.)

(1) Depending on the content of the trip, the Company may have tour conductors or other personnel accompany the trip, and may have them perform all or part of the duties listed in Article 23, each item, and other duties that the Company deems necessary in connection with the package tour.

(2) The period during which the tour conductors or other personnel mentioned in the preceding paragraph engage in the duties specified in the same paragraph shall, in principle, be from 8:00 AM to 8:00 PM.

Article 26 (Protective Measures)

If the Company recognizes that a traveler during the trip is in a condition that requires protection due to illness, injury, or other reasons, the Company may take necessary measures. In this case, if it is not due to reasons attributable to the Company, the traveler shall bear the expenses required for such measures, and the traveler shall pay such expenses to the Company by the date and in the manner specified by the Company.

Chapter 7 Liability

Article 27 (Company's Liability)

(1) In the performance of a package tour contract, if the Company or a person appointed by the Company as an agent for arranging, hereinafter referred to as the "arranging agent," causes damage to a traveler intentionally or negligently, the Company shall be liable to compensate for such damage. However, this liability shall only apply if notice is given to the Company within two years from the day following the occurrence of the damage.

(2) In the event that a traveler incurs damages due to natural disasters, changes in the environment, war, riots, the suspension of travel services by transportation or accommodation providers, orders from government offices, or other reasons beyond the control of the Company or the arranging agent, except in cases specified in the preceding paragraph, the Company shall not be liable for such damages.

(3) Regardless of the provisions of the preceding paragraph, in the case of damages related to baggage, the Company shall compensate the traveler up to a limit of 150,000 yen per traveler, starting from the day following the occurrence of the damage, within 14 days for domestic travel and within 21 days for overseas travel unless there is intentional or gross negligence on the part of the Company.

Article 28 (Special Compensation)

(1) Regardless of whether the Company's liability under Article 27, paragraph 1, arises, the Company shall pay compensation and condolence money of a predetermined amount for certain damages suffered by a traveler in relation to their life, body, or baggage, as specified in a separate special compensation regulation.

(2) In cases where the Company is liable for damages under Article 27, paragraph 1, for the damages mentioned in the preceding paragraph, the compensation under the preceding paragraph shall be considered as compensation for damages that should be paid based on that liability.

(3) In the case specified in the preceding paragraph, the Company's obligation to pay compensation under paragraph 1 of this Article shall be reduced by an amount equivalent to the damages that should be paid by the Company based on Article 27, paragraph 1 (including compensation that is deemed to be damages under the provisions of the preceding paragraph).

(4) For package tours implemented by the Company for travelers participating in the Company's package tours while in the process of receiving a separate travel fee, the compensation under the preceding paragraph shall be treated as part of the content of the main package tour contract.

Article 29 (Itinerary Guarantee)

In the event of significant changes in the contract content specified in the upper column of the separate table (excluding changes due to the lack of seats, rooms, and other facilities of transportation and accommodation providers providing travel services, except when caused by the reasons listed in the following items), the Company shall pay a change compensation fee equal to the rate listed in the lower column of the same table multiplied by the travel price, starting from the day after the end of the trip, within 30 days. However, this shall not apply if it is clear that the Company is liable for the said changes based on Article 27, paragraph 1. The following are reasons for changes:

Natural disasters or changes in the environment.

Wars.

Riots.

Orders from government offices.

Suspension of travel services by transportation or accommodation providers.

Provision of transportation services not based on the original travel plan.

Measures necessary to ensure the safety of the lives and bodies of travelers.

Changes resulting from the cancellation of package tour contracts based on the provisions of Articles 16 to 18.

(2) The amount of the change compensation fee to be paid by the Company shall be limited to an amount obtained by multiplying the Company's specified rate by the travel price for one traveler per package tour. Also, if the amount of the change compensation fee to be paid for one traveler per package tour is less than 1,000 yen, the Company shall not pay the change compensation fee.

(3) In the case specified in paragraph 1, if it becomes clear that the Company is liable based on the provisions of Article 27, paragraph 1, for the changes in question after the Company has paid the change compensation fee, the traveler shall return the change compensation fee related to those changes to the Company. In this case, the Company shall offset the remaining amount after deducting the change compensation fee to be returned by the traveler from the amount of damages that the Company should pay based on the provisions of the same paragraph.

Article 30 (Traveler's Responsibility)

(1) When the Company incurs damages due to the traveler's intent or negligence, the traveler shall compensate for the damages.

(2) When entering into a package tour contract, the traveler shall make efforts to understand the rights and obligations of the traveler and the contents of the package tour contract by utilizing the information provided by the Company.

(3) After the start of the trip, in order to smoothly receive the travel services stated in the contract documents, if the traveler recognizes that different travel services from those specified in the contract documents are provided, the traveler must promptly notify the Company, the Company's arranging agent, or the provider of the travel services at the travel destination.

Chapter 8 Settlement Business Security Deposit

Article 31 (Settlement Business Security Deposit)

(1) The Company is a member of the Japan Association of Travel Agents (located at 3-3-3 Kasumigaseki, Chiyoda-ku, Tokyo) and participates as a guarantor.

(2) Travelers or organizers who have entered into a package tour contract with the Company can receive settlement up to 2.2 million yen from the settlement business security deposit deposited by the Japan Association of Travel Agents for claims arising from their transactions.

(3) In accordance with Article 22-10, paragraph 1, of the Travel Agency Act, the Company pays a contribution for the settlement business security deposit to the Japan Association of Travel Agents. Therefore, the Company does not deposit a business guarantee fund based on Article 7, paragraph 1, of the same Act.

Separate Table 1 Cancellation Fees (Related to Article 16, Paragraph 1)

Cancellation Fees for Domestic Travel

Category	Cancellation Fees
1. Package tour contracts other than those in the following item
(i) Cancellation on a date falling 20 days or more before the day preceding the starting date of the trip (10 days for day trips) (except for cases listed in (vi) to (ix))	Within 20% of the travel price
(ii) Cancellation on a date falling 7 days or more before the day preceding the starting date of the trip (except for cases listed in (vii) to (ix))	Within 30% of the travel price
(iii) Cancellation on the day preceding the starting date of the trip	Within 40% of the travel price
(iv) Cancellation on the starting date of the trip (except for cases listed in (ix))	Within 50% of the travel price
(v) Cancellation after the trip has commenced or in case of no-show (except for cases listed in (x))	Within 100% of the travel price
2. Package tour contracts using chartered ships	Follow the provisions of cancellation fees for the relevant ship
Remarks: (i) The amount of cancellation fees shall be explicitly stated in the contract documents. (ii) For the application of this table, "after the start of the trip" refers to the time after "the commencement of service" as defined in Article 2, Paragraph 3 of the separate Special Compensation Regulations.

Separate Table 2 Change Compensation Fees (Related to Article 29, Paragraph 1)

Changes Requiring Change Compensation Fees	Rate per Case (%)
Before the trip commences	Before the trip commences
1. Changes to the starting date or ending date of the trip as specified in the contract documents	1.5
2. Changes to the tourist sites or facilities to be visited, including restaurants, as specified in the contract documents	1.0
3. Changes to a lower class or price of transportation facilities as specified in the contract documents (limited to cases where the total cost of the class and facility after the change is lower than that specified in the contract documents)	1.0
4. Changes to the type or name of transportation facilities as specified in the contract documents	1.0
5. Changes to the departure or arrival airports in Japan as specified in the contract documents	1.0
6. Changes from direct flights between Japan and overseas destinations to connecting flights or stopover flights as specified in the contract documents	1.0
7. Changes to the type or name of accommodation facilities as specified in the contract documents	1.0
8. Changes to the type, facilities, views, or other conditions of guest rooms at accommodation facilities as specified in the contract documents	1.0
9. Changes specified in the preceding items that are listed in the tour title in the contract documents	2.5

Note 1: "Before the trip commences" refers to cases where notification to the traveler was made by the day before the starting date of the trip for the relevant changes, and "after the trip commences" refers to cases where notification to the traveler was made on or after the starting date of the trip for the relevant changes.

Note 2: When a definite document is provided, this table applies with the term "contract documents" being replaced by "definite document." In this case, any changes between the contents of the contract documents and the contents of the definite document or between the contents of the definite document and the actual travel services provided are considered separately for each change.

Note 3: Changes specified in items 3 or 4 of the table require a one-time fee for each trip for cases involving transportation facilities with accommodation use.

Contract Travel Agreement for Custom-Designed Tours

Chapter 1 General Provisions

Article 1 (Scope of Application)

The contract relating to custom-designed tours concluded between the Company and the traveler (hereinafter referred to as the "Contract for Custom-Designed Tours") shall be governed by the provisions of these terms and conditions. Matters not provided for in these terms and conditions shall be governed by laws and customs generally established.

(2) Even if the Company enters into a special agreement in writing, provided it complies with the law and is not detrimental to the traveler, it shall take precedence over the provisions of the preceding paragraph.

Article 2 (Definitions)

In these terms and conditions, "custom-designed tour" refers to a plan created by the Company in response to a traveler's request, specifying the destination, itinerary, the content of transportation or accommodation services that the traveler can receive, and the amount of travel expenses to be paid to the Company, and the plan is implemented accordingly.

(2) In these terms and conditions, "domestic travel" refers to travel within this country only, and "overseas travel" refers to travel other than domestic travel.

(3) In this section, "communication contract" means a contract for custom-designed tours concluded by the Company upon receiving applications through telephone, mail, fax, or other means of communication with members of credit card companies affiliated with the Company (hereinafter referred to as "affiliate companies"), and it involves the settlement of claims or obligations related to travel expenses, etc., based on the contract for custom-designed tours that the Company holds with travelers in accordance with the card member regulations of the affiliate companies, which the traveler has agreed to in advance, and the traveler will make payments in accordance with the methods specified in Article 12, Paragraph 2, Article 16, the latter part of Paragraph 1, and Article 19, Paragraph 2 of the contract for custom-designed tours.

(4) In this section, "electronic acceptance notice" refers to a notice of acceptance of a contract application, transmitted via an electrical communication line connecting the Company's electronic computers, fax machines, telex, or telephones (hereinafter referred to as "electronic computers, etc.,") and the traveler's electronic computers, etc., using information and communication technology.

(5) In these terms and conditions, "card usage date" means the date on which the traveler or the Company is to perform payment or refund obligations related to travel expenses, etc., based on the contract for custom-designed tours.

Article 3 (Contents of the Travel Contract)

The Company shall make arrangements and manage the itinerary in accordance with the custom-designed tour contract to ensure that travelers can receive transportation, accommodation, and other travel services (hereinafter referred to as "travel services") provided by transportation and accommodation providers, among others, in accordance with the travel itinerary established by the Company.

Article 4 (Arrangement Agent)

In the performance of the custom-designed tour contract, the Company may entrust part or all of the arrangements to other travel agencies in this country or abroad, persons engaged in making arrangements, or other assistants.

Chapter 2 Formation of the Contract

Article 5 (Provision of Tour Proposal)

When the Company receives a request from a traveler who intends to apply for a custom-designed tour contract, except for cases where it is not possible due to business reasons of the Company, the Company shall provide a written document (hereinafter referred to as the "tour proposal") that describes the content of the plan concerning travel dates, the content of travel services, travel expenses, and other travel conditions in accordance with the content of the request.

(2) In the tour proposal in the preceding paragraph, the Company may specify the amount of handling charges related to the plan as part of the travel expenses.

Article 6 (Application for Contract)

A traveler who intends to apply for a custom-designed tour contract based on the content of the plan described in the tour proposal in the preceding article shall complete the designated application form (hereinafter referred to as the "application form") by entering the necessary information and submit it to the Company along with the application fee specified separately by the Company.

(2) A traveler who intends to apply for a communication contract, regardless of the provisions of the preceding paragraph, shall notify the Company of the membership number and other information.

(3) The application fee in the first paragraph shall be treated as part of the travel expenses (including the handling charges specified as part of the travel expenses).

(4) Travelers requiring special accommodations for participation in custom-designed tours shall inform the Company at the time of application. In this case, the Company will accommodate these requests to the best of its ability.

(5) The costs incurred by the Company for special arrangements made on the basis of the preceding paragraph shall be borne by the traveler.

Article 7 (Refusal to Form a Contract)

The Company may refuse to conclude a custom-designed tour contract in the following cases:

When a traveler is likely to cause inconvenience to other travelers or hinder the smooth implementation of group activities.

In the case of entering into a communication contract, when a traveler's credit card is invalid or when a traveler cannot settle all or part of the obligations related to travel expenses in accordance with the card member regulations of the affiliate company.

When a traveler is recognized as a member of an organized crime group, a quasi-member of an organized crime group, a person related to an organized crime group, a person related to an organized crime group-related company, or a professional blackmailer or other antisocial forces.

When a traveler engages in violent demands, unreasonable demands, threatening behavior related to transactions, or acts that are equivalent to these towards the Company.

When a traveler spreads rumors, uses deception, or uses force to damage the Company's reputation or disrupt the Company's business, or engages in acts equivalent to these.

When there are business reasons of the Company.

Article 8 (Timing of Contract Formation)

A custom-designed tour contract shall be deemed to be formed when the Company accepts the conclusion of the contract and accepts the application fee as stipulated in Article 6, Paragraph 1.

(2) In the case of a communication contract, notwithstanding the provisions of the preceding paragraph, the contract shall be deemed to be formed when the Company issues a notice of acceptance of the contract. However, in cases where an electronic acceptance notice is issued in the contract, the contract shall be deemed to be formed when the notice reaches the traveler.

Article 9 (Provision of Contract Document)

The Company shall promptly provide the traveler with a document (hereinafter referred to as the "contract document") containing the travel itinerary, the content of travel services, travel expenses, and other travel conditions, as well as matters related to the Company's responsibilities, in accordance with Article 8 of the contract.

(2) If the amount of handling charges is specified in the tour proposal in the preceding paragraph, the Company shall specify that amount in the contract document.

(3) The scope of travel services for which the Company is obligated to make arrangements and manage the itinerary shall be determined in the contract document in the first paragraph.

Article 10 (Confirmation Document)

In the contract document specified in Article 9, Paragraph 1, if the confirmed travel itinerary and the name of the transportation or accommodation providers cannot be specified, the Company shall specify the names of the accommodation providers to be used and the names of the transportation providers that are important for the travel plan in the contract document after it is delivered, but no later than the day specified in the contract document until the day before the start of travel (or the start of travel if the contract for a custom-designed tour is concluded seven days or less before the start of travel), and shall provide a document (hereinafter referred to as the "confirmation document") that describes these confirmed details.

(2) In the case of the preceding paragraph, even before the delivery of the confirmation document, the Company shall respond promptly and appropriately to inquiries from travelers who wish to confirm the arrangements.

(3) In the case of the first paragraph, the scope of travel services for which the Company is obligated to make arrangements and manage the itinerary, as specified in the contract document, shall be specifically identified in the confirmation document.

Article 11 (Use of Information and Communication Technology)

The Company, with the traveler's prior consent, may provide the traveler with information and communication technology instead of delivering a document that describes the matters to be included in the document to be provided to the traveler when the Company intends to enter into a custom-designed tour contract, a document that describes the matters to be included in the contract document, or a document that describes the matters to be included in the confirmation document, and shall confirm that the matters to be included in the document have been recorded in a file installed in the communication device used by the traveler.

(2) In the case of the preceding paragraph, if no file is provided for recording the matters by the communication device used by the traveler, the Company shall record the matters to be included in the document in a file installed in the communication device used by the Company (limited to those used exclusively for the traveler), and confirm that the traveler has viewed the matters to be included in the document.

Article 12 (Travel Expenses)

The traveler shall pay the travel expenses in the contract document to the Company by the date specified in the contract document, up to the day of the start of travel.

(2) In the case of a communication contract, the Company shall receive payment of the travel expenses specified in the contract document without the traveler's signature on the specified slip, using the card of the affiliated company, and the date of card usage shall be deemed the date of contract formation for the travel.

Chapter 3: Changes to the Contract

Article 13 (Modification of Contract Content)

Travelers may request changes to the content of the contract for commissioned package tours, including travel dates and the content of travel services, hereinafter referred to as "contract content," from the Company. In this case, the Company will make every effort to accommodate the traveler's request.

(2) In the event of natural disasters, changes in political situations, riots, the cancellation of travel services provided by transportation and accommodation providers, orders from government authorities, or other reasons beyond the control of the Company that make it necessary to ensure the safe and smooth execution of the trip, the Company may, when deemed unavoidable, modify the contract content by explaining in advance the reasons why these reasons are beyond its control and the causal relationship with such reasons. However, in cases of emergency, explanations will be provided after the modification.

Article 14 (Change in the Amount of Travel Fees)

In cases where the fares and charges applicable to the transportation services used for implementing commissioned package tours, hereinafter referred to as "applicable fares and charges," are significantly increased or decreased compared to the applicable fares and charges publicly announced as valid at the time of delivery of the package tour plan document, due to significant changes in economic conditions or other reasons, the Company may increase or decrease the amount of travel fees within the range of such increase or decrease.

(2) When the Company increases the travel fees in accordance with the preceding paragraph, it shall notify the traveler of this fact no later than fifteen days before the day that is fifteen days before the start of the trip.

(3) When the Company decreases the applicable fares and charges as stipulated in the preceding paragraph, it shall reduce the amount of travel fees by the amount of the decrease in accordance with the provisions of the same paragraph.

(4) In cases where the modification of the contract content based on the provisions of the previous article results in an increase or decrease in the expenses required for the implementation of the trip (including cancellation fees, default fees, and other expenses already paid or to be paid in the future for travel services that were not provided due to the modification of the contract content), the Company may change the amount of travel fees within that range at the time of the modification of the contract content.

(5) When the Company has indicated in the contract document that the travel fees may vary depending on the number of participants using transportation and accommodation providers, the Company may change the amount of travel fees as specified in the contract document if the number of participants changes, regardless of any reason not attributable to the Company.

Article 15 (Substitution of Travelers)

Travelers who have entered into a commissioned package tour contract with the Company may, with the Company's consent, transfer their contractual status to a third party.

(2) When travelers seek the consent of the Company as stipulated in the preceding paragraph, they must submit a specified form to the Company, along with the prescribed fee, by the date specified by the Company.

(3) The transfer of contractual status as stipulated in paragraph 1 shall take effect when the Company gives its consent, and thereafter, the transferee shall inherit all rights and obligations of the traveler regarding the commissioned package tour contract.

Chapter 4: Cancellation of Contract

Article 16 (Traveler's Right to Cancel)

Travelers have the right to cancel a custom-arranged group travel contract by paying the cancellation fees specified in Appendix 1 to the Company at any time. In the case of cancellation of a communication contract, the Company may accept the payment of cancellation fees through the affiliated company's card without the traveler's signature on the designated receipt.

(2) Travelers may cancel a custom-arranged group travel contract without paying cancellation fees before the start of travel in the following cases, notwithstanding the provisions of the preceding paragraph:

When the contract details have been changed by the Company, provided that the changes are significant and listed in Appendix 2 or are otherwise significant.

When the travel cost has increased in accordance with the provisions of Article 14, Paragraph 1.

In the event of a natural disaster, geological changes, war, riot, suspension of travel services by transportation or accommodation providers, orders from public authorities, or other reasons where it becomes impossible or highly likely to be impossible to safely and smoothly implement the trip, and this occurs before the travel commences.

When the Company has not provided the confirmed document to the traveler by the deadline specified in Article 10, Paragraph 1.

When, for reasons attributable to the Company, the implementation of the trip as per the travel itinerary stated in the contract document becomes impossible.

(3) If, after the start of travel, travelers are unable to receive the contracted travel services, regardless of reasons attributable to them, or if the Company informs them of such, they may cancel the part of the contract for which they are unable to receive the travel services without paying cancellation fees, notwithstanding the provisions of Paragraph 1.

(4) In the case mentioned in the preceding paragraph, the Company shall refund to travelers the amount related to the portion of the travel cost for which they are unable to receive the travel services. However, if the circumstances leading to the cancellation are not attributable to the Company, the Company shall refund travelers the amount after deducting cancellation fees, default fees, and any other fees already paid or to be paid for the relevant travel services.

Article 17 (Company's Right to Cancel, etc. - Cancellation before the Start of Travel)

The Company may cancel a custom-arranged group travel contract before the start of travel if it provides an explanation to the traveler for the following reasons:

When the traveler is deemed unable to endure the trip due to illness, the absence of a necessary caregiver, or other reasons.

When the traveler causes inconvenience to other travelers or hinders the smooth execution of group travel, as well as when there is a risk that such behavior may occur.

When the traveler demands a burden beyond a reasonable scope regarding the contract details.

When the travel conditions necessary for a ski trip, such as the required amount of snowfall, which were explicitly stated at the time of contract formation, are unlikely to be met.

In the event of a natural disaster, geological changes, war, riot, suspension of travel services by transportation or accommodation providers, orders from public authorities, or other reasons where it becomes impossible or highly likely to be impossible to safely and smoothly implement the trip in accordance with the travel itinerary stated in the contract document.

In cases of communication contracts, when the traveler's credit card becomes invalid, preventing the traveler from settling all or part of the travel cost or related debts in accordance with the terms of the affiliated company's card member agreement.

When it is discovered that the traveler falls under any of the conditions listed in Article 7, Paragraphs 3 to 5.

(2) If the traveler does not pay the travel cost by the deadline specified in Article 12, Paragraph 1, the traveler shall be deemed to have canceled the custom-arranged group travel contract from the day following that deadline. In this case, the traveler must pay the default fee equivalent to the cancellation fee specified in the preceding article to the Company.

Article 18 (Company's Right to Cancel - Cancellation after the Start of Travel)

The Company may cancel part of a custom-arranged group travel contract even after the start of travel by providing an explanation to the traveler for the following reasons:

When the traveler is unable to continue the trip due to illness, the absence of a necessary caregiver, or other reasons.

When the traveler violates the instructions of the Company provided by tour escorts or others for the safe and smooth implementation of the trip, engages in acts of violence or intimidation against such persons or other travelers accompanying them, disrupting the discipline of the group and hindering the safe and smooth execution of the trip.

When it is discovered that the traveler falls under any of the conditions listed in Article 7, Paragraphs 3 to 5.

In the event of a natural disaster, geological changes, war, riot, suspension of travel services by transportation or accommodation providers, orders from public authorities, or other reasons beyond the control of the Company, making it impossible to continue the trip.

(2) When the Company cancels a custom-arranged group travel contract based on the provisions of the preceding paragraph, the contract relationship between the Company and the traveler will only be terminated for the future. In this case, the Company will consider that valid payment has been made for the travel services already received by the traveler.

(3) In the case mentioned in the preceding paragraph, the Company shall refund to the traveler the amount for the portion of travel services that the traveler has not yet received from the travel cost. However, the Company shall deduct from this amount the cancellation fees, default fees, and any other fees already paid or to be paid for the relevant travel services, if the circumstances leading to the cancellation are not attributable to the Company.

Article 19 (Refund of Travel Cost)

When the travel cost is reduced in accordance with the provisions of Article 14, Paragraphs 3 to 5, or when a custom-arranged group travel contract is canceled in accordance with the provisions of the preceding three articles, the Company will refund the amount due to the traveler. In the case of a cancellation before the start of travel, the refund will be made within seven days from the day following the cancellation, and in the case of a cancellation after the start of travel, within thirty days from the day following the travel end date stated in the contract document.

(2) In the case where the Company has entered into a communication contract with the traveler, and the travel cost is reduced in accordance with the provisions of Article 14, Paragraphs 3 to 5, or the communication contract is canceled in accordance with the provisions of the preceding three articles, the Company will refund the amount to the traveler in accordance with the terms of the affiliated company's card member agreement. In this case, the Company will notify the traveler of the amount to be refunded within seven days from the day following the cancellation in the case of cancellation before the start of travel, and within thirty days from the day following the travel end date stated in the contract document in the case of cancellation after the start of travel, and the date of notification shall be considered the card usage date.

(3) The provisions of the preceding two paragraphs shall not prevent the traveler or the Company from exercising their right to claim damages in accordance with Article 28 or Article 31, Paragraph 1.

Chapter 5: Group Travel Contracts

Article 21 (Group and Group Travel Contracts)

In the case of a contract for a custom-arranged group trip, where multiple travelers who will travel the same itinerary simultaneously appoint a responsible representative (hereinafter referred to as the "contractual responsible party"), the provisions of this chapter shall apply.

Article 22 (Contractual Responsible Party)

Unless otherwise agreed in a special contract, the contractual responsible party shall be deemed to have all agency rights regarding the conclusion of custom-arranged group travel contracts for the travelers (hereinafter referred to as the "constituents") who make up the group. All transactions related to travel services for the group and the duties specified in Article 26, Paragraph 1, shall be conducted between the contractual responsible party and the Company.

(2) The contractual responsible party shall submit a list of constituents to the Company by the date specified by the Company.

(3) The Company shall not assume any responsibility for debts or obligations currently owed by or foreseeable future obligations owed by the contractual responsible party to constituents. (4) In cases where the contractual responsible party does not accompany the group, the Company shall regard the constituents previously selected by the contractual responsible party as the contractual responsible party.

Article 23 (Special Rules for Contract Formation)

In cases where the Company concludes a custom-arranged group travel contract with a contractual responsible party, the Company may accept the conclusion of the custom-arranged group travel contract without receiving the payment of an application deposit, notwithstanding the provisions of Article 6, Paragraph 1.

(2) In cases where the Company concludes a custom-arranged group travel contract without receiving the payment of an application deposit based on the provisions of the preceding paragraph, the Company shall provide the contractual responsible party with a document stating this fact, and the custom-arranged group travel contract shall be deemed to have been concluded when the Company delivers said document.

Chapter 6: Itinerary Management

Article 24 (Itinerary Management)

The Company shall make efforts to ensure the safe and smooth implementation of travelers' trips and shall perform the following tasks for travelers. However, this does not apply if the Company has entered into a special agreement with the traveler that differs from this.

Take necessary measures to ensure the provision of travel services in accordance with the custom-arranged group travel contract when there is a risk that travelers may not be able to receive travel services during their trip.

In cases where it is necessary to change the contract details despite taking measures as stipulated in the preceding paragraph, make arrangements for alternative services. In this case, when changing the travel itinerary, make efforts to ensure that the revised itinerary is consistent with the original travel itinerary's purpose, and when changing the content of travel services, make efforts to ensure that the revised travel services are similar to the original travel services, minimizing changes to the contract details.

Article 25 (Company's Instructions)

Travelers, when traveling as a group from the start of the trip until the end of the trip, must follow the Company's instructions to ensure the safe and smooth implementation of the trip.

Article 26 (Duties of Tour Escorts and Others)

Depending on the nature of the trip, the Company may have tour escorts or other individuals accompany the trip and perform all or part of the tasks listed in Article 24, Paragraphs 1 and other tasks that the Company deems necessary in connection with the custom-arranged group travel. (2) The time during which tour escorts or other individuals mentioned in the preceding paragraph engage in the tasks specified in that paragraph shall, as a general rule, be from 8:00 to 20:00.

Article 27 (Protective Measures)

If the Company recognizes that a traveler requires protection due to illness, injury, or other reasons during the trip, the Company may take necessary measures. In this case, if the reason for these measures is not attributable to the Company's fault, the traveler shall bear the cost of these measures, and the traveler must pay the cost to the Company by the deadline and in the manner specified by the Company.

Chapter 7: Liability

Article 28 (Company's Liability)

The Company shall be liable for compensating the traveler for damages caused intentionally or negligently by the Company or a person appointed by the Company to make arrangements under the Custom-Designed Group Travel Contract (hereinafter referred to as the "Arrangement Agent"). However, this liability shall only apply if notice is given to the Company within two years from the day following the occurrence of the damages, except in cases when notice is given to the Company the day after the damages occurred.

(2) In cases where travelers suffer damages due to reasons beyond the control of the Company or the Arrangement Agent, such as natural disasters, wars, riots, the cessation of travel services by transportation and accommodation providers, orders from public authorities, or other reasons beyond the control of the Company or the Arrangement Agent, the Company shall not be liable to compensate for such damages, except in the case provided in the preceding paragraph.

(3) Regarding damages incurred to checked baggage as mentioned in Paragraph 1, irrespective of the provisions in the same paragraph, the Company shall compensate, within 14 days for domestic travel and 21 days for overseas travel from the day following the occurrence of the damages, only if notice is given to the Company. The maximum compensation amount shall be 150,000 yen per traveler, unless the Company is found to be intentionally or grossly negligent.

Article 29 (Special Compensation)

The Company shall pay compensation money and consolation money to travelers in advance for certain damages incurred to their life, body, or baggage during the participation in the Custom-Designed Group Travel, as specified in the Special Compensation Regulations attached hereto, regardless of whether the liability of the Company under Article 28, Paragraph 1, applies or not.

(2) In cases where the Company is liable under Article 28, Paragraph 1, for damages mentioned in the preceding paragraph, the compensation money paid by the Company under the Special Compensation Regulations shall be regarded as compensation for the damages that the Company is obligated to pay under its liability.

(3) In the case mentioned in the preceding paragraph, the Company's obligation to pay compensation money under Paragraph 1 of this Article shall be reduced by the amount equivalent to the compensation money to be paid to the Company, as defined under the preceding paragraph (including compensation money deemed as damages under the provisions of the preceding paragraph), according to the provisions of Article 28, Paragraph 1.

(4) For tours organized by the Company, where separate travel fees are collected from travelers during participation in the Custom-Designed Group Travel, the Company shall handle them as part of the content of the Custom-Designed Group Travel Contract.

Article 30 (Itinerary Guarantee)

In the event of a significant change to the contract details specified in Column 2 of the attached sheet (excluding changes due to insufficient seating, rooms, or other facilities of transportation and accommodation providers providing travel services, except for specified cases), the Company shall pay a change compensation fee equal to or greater than the rate listed in Column 3 of the attached sheet, multiplied by the travel fee, within 30 days from the day following the completion of the trip. However, this does not apply if it is clear that the Company is liable under Article 28, Paragraph 1, for such changes.

Changes due to the following reasons:

Natural disasters

Wars

Riots

Orders from public authorities

Cancellation of travel services by transportation and accommodation providers

Provision of transportation services not in accordance with the original operating plan

Necessary measures to ensure the safety of the traveler's life and body

Changes resulting from modifications to the Custom-Designed Group Travel Contract under the provisions of Article 13, Paragraph 1, and changes resulting from the termination of the Custom-Designed Group Travel Contract under the provisions of Articles 16 to 18.

(2) The amount of the change compensation fee to be paid by the Company shall not exceed 15% of the travel fee per traveler for one Custom-Designed Group Travel. Additionally, if the amount of the change compensation fee per traveler is less than 1,000 yen, the Company shall not pay the change compensation fee.

(3) In the case mentioned in the preceding paragraph, the traveler must return the change compensation fee to the Company after the Company has paid the change compensation fee and it becomes clear that the Company is liable under Article 28, Paragraph 1, for the change. In this case, the Company shall pay the remaining amount after offsetting it against the amount of damages to be paid by the Company under the provisions of the preceding paragraph, and the amount of the change compensation fee to be returned by the traveler.

Article 31 (Traveler's Responsibility)

When the Company incurs damages due to the intentional or negligent actions of the traveler, the traveler must compensate for the damages. (2) When entering into a Custom-Designed Group Travel Contract, the traveler must make efforts to understand the rights, obligations, and other details of the Custom-Designed Group Travel Contract by utilizing the information provided by the Company. (3) After the start of the trip, if the traveler recognizes that travel services different from those specified in the contract document are being provided, the traveler must promptly report this to the Company, the Arrangement Agent appointed by the Company, or the provider of the travel service at the travel destination, in order to smoothly receive the travel services specified in the contract document.

Chapter 8: Reimbursement Guarantee Deposit

Article 32 (Reimbursement Guarantee Deposit)

The Company is a guarantor member of the Japan Association of Travel Agents (3-3-3 Kasumigaseki, Chiyoda-ku, Tokyo). (2) Travelers or organizers who have concluded a Custom-Designed Group Travel Contract with the Company may receive reimbursement from the reimbursement guarantee deposit deposited by the Japan Association of Travel Agents for claims arising from their transactions, up to a limit of 2.2 million yen, as stipulated in the preceding paragraph. (3) The Company has paid a share of the reimbursement guarantee deposit to the Japan Association of Travel Agents based on the provisions of Article 22-10 of the Travel Agency Law, so the Company has not deposited a business guarantee deposit as specified in Article 7, Paragraph 1 of the same law.

Appendix 1 Cancellation Fees (Related to Article 16, Paragraph 1)

Cancellation fees for domestic travel:

Category	Cancellation Fee
Custom-Designed Group Travel Contracts other than those in the next item	Equivalent to the planning fee if the amount of the planning fee is specified in the contract document
In case of cancellation from the day before the start of the trip to the 20th day (10th day for day trips) counted backward from the day before the start of the trip (excluding cases specified in the items from ロ to ヘ)	Within 20% of the travel cost
In case of cancellation from the 7th day after the day before the start of the trip (excluding cases specified in the items from ニ to ヘ)	Within 30% of the travel cost
In case of cancellation on the day before the start of the trip	Within 40% of the travel cost
In case of cancellation on the day of the trip or in case of no contact and non-participation (excluding cases specified in ヘ)	Within 100% of the travel cost
Cancellation fees for Custom-Designed Group Travel Contracts using chartered ships: In accordance with the provisions regarding cancellation fees for the relevant ship.

Notes:

The amount of cancellation fees will be specified in the contract document.

For the application of this table, "after the start of the trip" means after the traveler has started receiving the service, as defined in Article 2, Paragraph 3 of the Special Compensation Regulations.

Appendix 2: Compensation for Changes (Related to Article 29, Paragraph 1)

Changes Requiring Compensation	Rate per Case (%)
Before the Start of Travel	Before the Start of Travel	After the Start of Travel
1. Changes to the Travel Start Date or Travel End Date as specified in the Contract Document	1.5	3.0
2. Changes to the tourist destinations to be visited or other destinations of the travel as specified in the Contract Document (including restaurants).	1.0	2.0
3. Changes to a lower fare grade or facilities of the transportation service as specified in the Contract Document (only when the total amount of the fare grade and facilities after the change falls below that specified in the Contract Document).	1.0	2.0
4. Changes to the type of transportation service or the name of the transportation company as specified in the Contract Document.	1.0	2.0
5. Changes to flights departing from airports in Japan specified in the Contract Document as the starting point of domestic travel, or to flights arriving at airports in Japan specified in the Contract Document as the ending point of domestic travel.	1.0	2.0
6. Changes from a direct flight within Japan to connecting flights or stopover flights between Japan and other countries specified in the Contract Document.	1.0	2.0
7. Changes to the type or name of the accommodation facility as specified in the Contract Document.	1.0	2.0
8. Changes to the room type, facilities, views, or other room conditions of the accommodation facility as specified in the Contract Document.	2.5	5.0

Note 1: "Before the Start of Travel" refers to cases where the traveler is notified of the changes for the travel start date by the day before that date. "After the Start of Travel" refers to cases where the traveler is notified of the changes on or after the travel start date.

Note 2: In cases where a Confirmation Document is provided, replace "Contract Document" with "Confirmation Document" and apply this table. In this case, if changes occur between the contents specified in the Contract Document and the contents specified in the Confirmation Document, each change will be treated as one case.

Note 3: In the case of changes related to transportation services as specified in items 3 or 4, which involve the use of accommodation facilities, one case will be considered per night.

Note 4: Changes to the transportation company's name specified in item 4 will not apply if the change involves an upgrade to a higher fare grade or facilities.

Note 5: Even if changes specified in items 4, 7, or 8 occur multiple times within a single ship or one night's stay, one case will be treated per voyage or per night's stay.

Special Compensation Regulations

Chapter 1: Payment of Compensation, etc.

Article 1 (Our Payment Responsibility)

We will pay death compensation, residual disability compensation, hospitalization consolation money, and outpatient consolation money (hereinafter referred to as "compensation, etc.") to travelers or their legal heirs in accordance with the provisions of Chapters 1 to 4 in the event that a traveler participating in a package tour organized by us suffers bodily injury due to sudden and accidental external accidents (hereinafter referred to as "accidents") during their participation in the package tour. (2) The injuries referred to in the preceding paragraph include acute symptoms of poisoning that occur suddenly and temporarily when toxic gases or toxic substances are inhaled, absorbed, or ingested from outside the body (excluding symptoms of poisoning that occur as a result of continuous inhalation, absorption, or ingestion). However, bacterial food poisoning is excluded.

Article 2 (Definition of Terms)

In these regulations, "package tour" refers to those defined in Article 2, Paragraph 1 of Part 2 of the Standard Travel Industry Agreement Solicitation-type Package Tour Contract and Article 2, Paragraph 1 of Part 2 of the Contract for Commissioned Package Tours.

(2) In these regulations, "during participation in a package tour" means the period from the time when the traveler, for the purpose of participating in a package tour, starts to receive the first service provided by us in the schedule of the package tour specified by us in advance through tickets and other items arranged in advance, until the time when they complete the receipt of the last service provided by us, such as transportation or accommodation facilities, etc. However, in cases where a traveler departs from the planned itinerary of the package tour and has notified us in advance of the planned departure and return dates, the period from the time of departure to the planned time of return shall be considered as "during participation in a package tour." In addition, if a day on which no services provided by us, such as transportation or accommodation facilities, are received is specified in the package tour itinerary (based on the local time at the travel destination), and it is expressly stated in the contract document that compensation and consolation money will not be paid for accidents that occur on that day, that day will not be considered as "during participation in a package tour."

(3) In the preceding paragraph, "the time of starting to receive the service" refers to one of the following times: (i) when a conductor, our employee, or agent handles reception, the completion of such reception; (ii) if the reception in the previous item is not performed, the time when the first transportation or accommodation facility, (iii) In the case of an aircraft, the completion of baggage inspection and other procedures at the airport premises where only passengers can enter; (iv) In the case of a ship, the time of disembarkation; (v) In the case of a train, the end of the ticket gate or, if there is no ticket gate, when boarding the train; (vi) In the case of a vehicle, when boarding; (vii) In the case of an accommodation facility, the time of entry into the facility; (viii) In the case of facilities other than accommodation facilities, the completion of the procedure for using the facility.

(4) "The time of completing the receipt of the service" in the second paragraph refers to one of the following times: (i) when a conductor, our employee, or agent announces the dissolution; (ii) in cases where the announcement of dissolution in the previous item is not made, the time of exit from the airport premises where only passengers can enter, in the case of an aircraft; (iii) in the case of a ship, the time of disembarkation; (iv) in the case of a train, the end of the ticket gate or, if there is no ticket gate, when getting off the train; (v) in the case of a vehicle, when getting off; (vi) in the case of an accommodation facility, the time of exit from the facility; (vii) in the case of facilities other than accommodation facilities, the time of completion of the procedure for using the facility.

Chapter 2: Cases Where Compensation, Etc. Will Not Be Paid

Article 3 (Cases Where Compensation, Etc. Will Not Be Paid - Part 1)

We will not pay compensation, etc. for injuries caused by the following reasons:

Traveler's intentional actions. However, this does not apply to injuries suffered by persons other than the traveler.

Intentional actions of the person entitled to receive death compensation. However, if that person is one of the recipients of the death compensation, this does not apply to the amount to be received by others.

Traveler's suicide, criminal acts, or acts of war. However, this does not apply to injuries suffered by persons other than the traveler.

Accidents that occur while the traveler is driving a motor vehicle or motorized bicycle without the qualifications required by law or when they are in a condition where they cannot drive safely due to alcohol consumption. However, this does not apply to injuries suffered by persons other than the traveler.

Accidents that occur while the traveler intentionally violates the law or receives services that violate the law. However, this does not apply to injuries suffered by persons other than the traveler.

Traveler's neurological disorders, diseases, or mental incapacity. However, this does not apply to injuries suffered by persons other than the traveler.

Traveler's pregnancy, childbirth, premature birth, miscarriage, surgical procedures, or other medical treatments. However, this does not apply when compensating for injuries that must be treated under these regulations.

Accidents that occur during the execution of a sentence or detention or while incarcerated.

War, foreign armed conflict, revolution, government takeover, internal strife, armed rebellion, or other similar events or riots (in these regulations, a state in which the peace is significantly disrupted in whole or in part in a national or regional area due to the actions of a crowd or a large number of people, and it is recognized as a significant situation in maintaining public order).

Accidents caused by the radioactivity, explosiveness, or other harmful characteristics of nuclear fuel materials (including used fuel) or materials contaminated by nuclear fuel materials (including nuclear fission products), regardless of the cause.

Accidents caused by or based on disorder due to the events in the preceding two items or accompanying the events in the preceding two items.

Regardless of the cause, we will not pay compensation, etc. to those without any other observed symptoms for whiplash syndrome or lower back pain.

Article 4 (Cases Where Compensation, Etc. Will Not Be Paid - Part 2)

In the case of domestic travel package tours, we will not pay compensation, etc. for injuries caused by the following reasons, in addition to what is stipulated in the preceding article:

Earthquakes, volcanic eruptions, or tsunamis.

Accidents caused by or based on disorder due to the events in the preceding item or accompanying the events in the preceding item.

Article 5 (Cases Where Compensation, Etc. Will Not Be Paid - Part 3)

We will not pay compensation, etc. for the following injuries unless the acts listed in each item are included in the itinerary of the package tour established in advance by us. However, in cases where the acts listed in each item are included in the itinerary of the package tour, compensation, etc. will be paid for injuries caused by the same acts during participation in the package tour outside the itinerary.

Injuries that occur while the traveler is engaging in activities specified in Schedule 1.

Injuries that occur while the traveler is participating in sports, competitions, performances (including practice) or test runs (referring to driving or operating for the purpose of performance testing) using a motor vehicle, motorized bicycle, or motorboat. However, compensation, etc. will be paid for injuries that occur on roads while using a motor vehicle or motorized bicycle for these purposes, even if they are not included in the package tour itinerary.

Injuries that occur while the traveler is piloting an aircraft other than an aircraft operated by a scheduled airline (whether it is a regular flight or not).

Article 5-2 (Cases Where Compensation, Etc. Will Not Be Paid - Part 4)

We may not pay compensation, etc. if a traveler or a person entitled to receive death compensation falls under any of the following items. However, this does not apply to the amount to be received by others if that person is one of the recipients of death compensation.

When it is recognized that they are associated with organized crime groups, gang members, quasi-gang members, gang-affiliated companies, or other anti-social forces (hereinafter referred to as "anti-social forces").

When it is recognized that they are involved in providing funds or providing convenience to anti-social forces.

When it is recognized that they are unduly using anti-social forces.

When it is recognized that they have a relationship with anti-social forces that should be socially condemned.

Chapter 3: Types and Amounts of Compensation

Article 6 (Payment of Death Compensation)

If a traveler suffers the injuries mentioned in Article 1 and dies within 180 days as a direct result thereof from the day of the accident, the Company will pay to the statutory heirs of the traveler a death compensation amount of 25 million yen for package tours with overseas travel as the purpose and 15 million yen for package tours with domestic travel as the purpose (hereinafter referred to as the "compensation amount") per traveler. However, if there is already a payment of post-accident disability compensation for the same traveler, the Company will pay the remaining amount after deducting the amount already paid from the compensation amount.

Article 7 (Payment of Post-Accident Disability Compensation)

If a traveler suffers the injuries mentioned in Article 1 and incurs a post-accident disability (meaning a significant impairment of bodily functions or a loss of a part of the body that cannot be recovered in the future and is caused by injuries that have healed; the same applies below) within 180 days from the day of the accident, the Company will pay the traveler a post-accident disability compensation amount by multiplying the compensation amount by the percentages listed in Appendix 2 for each item.

(2) Notwithstanding the provisions of the preceding paragraph, if a traveler still requires medical treatment beyond 180 days from the day of the accident, the Company will determine the degree of post-accident disability based on a doctor's diagnosis on the 181st day from the day of the accident and pay the post-accident disability compensation.

(3) For post-accident disabilities not listed in Appendix 2, regardless of the traveler's occupation, age, social status, etc., the Company will determine the amount of post-accident disability compensation based on the degree of physical impairment, following the classifications in Appendix 2. However, for disabilities that do not meet the criteria for functional impairments in Appendix 2, post-accident disability compensation will not be paid.

(4) In cases where two or more types of post-accident disabilities occur due to the same accident, the Company will apply the provisions of the preceding three paragraphs to each of them and pay the total amount. However, for upper limb (arm and hand) or lower limb (leg and foot) post-accident disabilities specified in Appendix 2, the post-accident disability compensation for each limb is limited to 60% of the compensation amount.

(5) The amount of post-accident disability compensation that the Company should pay under the provisions of the preceding paragraphs is limited to the compensation amount per traveler per package tour.

Article 8 (Payment of Hospital Visitation Compensation)

If a traveler suffers the injuries mentioned in Article 1 and, as a direct result thereof, becomes unable to engage in regular work or lead a normal life, and is hospitalized (refers to entering a hospital or clinic under the continuous care of a doctor, where treatment is necessary and difficult to receive at home, including home visits by a doctor), the Company will pay the traveler hospital visitation compensation for the number of days (hereinafter referred to as "hospitalization days") according to the following categories.

For package tours with overseas travel as the purpose:

(I) When injuries require hospitalization for 180 days or more: 400,000 yen. (II) When injuries require hospitalization for 90 days or more but less than 180 days: 200,000 yen. (III) When injuries require hospitalization for 7 days or more but less than 90 days: 100,000 yen. (IV) When injuries require hospitalization for less than 7 days: 40,000 yen.

For package tours with domestic travel as the purpose:

(I) When injuries require hospitalization for 180 days or more: 200,000 yen. (II) When injuries require hospitalization for 90 days or more but less than 180 days: 100,000 yen. (III) When injuries require hospitalization for 7 days or more but less than 90 days: 50,000 yen. (IV) When injuries require hospitalization for less than 7 days: 20,000 yen.

(2) Even if a traveler does not actually undergo hospitalization, if the traveler's condition falls under any of the categories listed in Appendix 3 and the traveler receives medical treatment, the Company will consider this period as hospitalization days for the application of the preceding paragraph.

(3) In cases where the Company should pay both hospital visitation compensation and death compensation or hospital visitation compensation and post-accident disability compensation for one traveler, the Company will pay the total amount.

Article 9 (Payment of Outpatient Visitation Compensation)

If a traveler suffers the injuries mentioned in Article 1 and, as a direct result thereof, becomes unable to engage in regular work or experiences significant disruption to a normal life, and requires outpatient visits (refers to visiting a hospital or clinic to receive medical treatment by a doctor, including home visits by a doctor if treatment is necessary), the Company will pay the traveler outpatient visitation compensation for the number of days (hereinafter referred to as "outpatient visitation days") according to the following categories.

For package tours with overseas travel as the purpose:

(I) When injuries require outpatient visits for 90 days or more: 100,000 yen. (II) When injuries require outpatient visits for 7 days or more but less than 90 days: 50,000 yen. (III) When injuries require outpatient visits for 3 days or more but less than 7 days: 20,000 yen.

For package tours with domestic travel as the purpose:

(I) When injuries require outpatient visits for 90 days or more: 50,000 yen. (II) When injuries require outpatient visits for 7 days or more but less than 90 days: 25,000 yen. (III) When injuries require outpatient visits for 3 days or more but less than 7 days: 10,000 yen.

(2) Even if a traveler does not actually undergo outpatient visits, if the traveler's condition falls under any of the categories listed in Appendix 3, and the traveler receives treatment based on a doctor's instructions to immobilize the injured area, such as by wearing a cast, the Company will consider this period as outpatient visitation days for the application of the preceding paragraph.

(3) The Company will not pay outpatient visitation compensation for outpatient visits that occur after 180 days from the day of the accident, regardless of the circumstances.

(4) The Company will pay the total amount when it should pay both outpatient visitation compensation and death compensation or outpatient visitation compensation and post-accident disability compensation for one traveler.

Article 10 (Special Provisions regarding Payment of Hospital Visitation Compensation and Outpatient Visitation Compensation)

If a traveler incurs hospitalization days and outpatient visitation days of one day or more each, the Company, regardless of the provisions of the preceding two articles, will pay only the higher of the amounts listed in the following items (in case of the same amount, the amount listed in item 1):

(I) The hospital visitation compensation that the Company should pay for the hospitalization days in question. (II) The outpatient visitation compensation that the Company should pay for the number of days obtained by adding the hospitalization days in question to the number of days of outpatient visitation days (excluding the days for which the Company pays hospital visitation compensation).

Article 11 (Presumption of Death)

If a traveler's aircraft or vessel becomes missing or is involved in an accident and 30 days have passed since the disappearance or accident without the traveler being found, it will be presumed that the traveler died as a result of the injuries mentioned in Article 1 on the day of the aircraft or vessel's disappearance or accident.

Article 12 (Effects of Other Physical Disabilities or Illnesses)

If a traveler already had pre-existing physical disabilities or illnesses at the time of suffering the injuries mentioned in Article 1, or if the injuries mentioned in Article 1 became serious due to the effects of physical disabilities or illnesses that occurred after suffering the injuries and were unrelated to the accident that caused the injuries, the Company will determine an amount equivalent to the situation if the effects had not occurred and pay it.

Chapter 4: Occurrence of Accidents and Procedures for Claims of Compensation, etc.

Article 13 (Claims for Explanation, etc., Regarding the Degree of Injuries)

When a traveler suffers the injuries mentioned in Article 1, the Company may request an explanation regarding the degree of injuries, an outline of the accident that caused them, etc., from the traveler or the person who should receive the death compensation, or request a medical examination of the traveler's body or an autopsy of the body. In this case, the traveler or the person who should receive the death compensation must cooperate with these requests.

(2) If a traveler or the person who should receive the death compensation suffers the injuries mentioned in Article 1 due to reasons unknown to the Company, the degree of injuries, an outline of the accident that caused them, etc., must be reported to the Company within 30 days from the day of the accident.

(3) If a traveler or the person who should receive the death compensation violates the provisions of the preceding two paragraphs without legitimate reasons recognized by the Company, or fails to disclose facts known to them regarding the explanation or report, or makes false statements, the Company will not pay compensation, etc.

Article 14 (Claims for Compensation, etc.)

When a traveler or the person who should receive the death compensation intends to receive payment of compensation, etc., from the Company, they must submit the Company's designated claim forms and the following documents to the Company.

For death compensation claims:

(I) A copy of the traveler's family register and a copy of the family register of the statutory heirs, along with a certificate of registered seal impression. (II) A certificate of accident issued by a public institution (or a third party in unavoidable cases). (III) A death certificate or autopsy report of the traveler.

For post-accident disability compensation claims:

(I) A certificate of registered seal impression of the traveler. (II) A certificate of accident issued by a public institution (or a third party in unavoidable cases). (III) A doctor's diagnosis confirming the degree of post-accident disability.

For hospital visitation compensation claims:

(I) A certificate of accident issued by a public institution (or a third party in unavoidable cases). (II) A doctor's diagnosis confirming the degree of injuries. (III) Documentary evidence from a hospital or clinic stating the number of hospitalization days or outpatient visitation days.

For outpatient visitation compensation claims:

(2) The Company may request the submission of other documents not mentioned in the preceding paragraph or may allow the omission of part of the documents mentioned in the preceding paragraph.

(3) If a traveler or the person who should receive the death compensation violates the provisions of paragraph 1 or fails to disclose facts known to them regarding the claim, or makes false statements regarding the explanation or report, the Company will not pay compensation, etc.

Article 15 (Subrogation)

Even if the Company pays compensation, etc., the right to claim damages against a third party that a traveler or their heirs have due to the injuries suffered by the traveler will not be transferred to the Company.

Chapter 5: Compensation for Damage to Personal Belongings

Article 16 (Our Payment Responsibility)

We will pay compensation for damage to personal belongings (hereinafter referred to as "compensation") according to the provisions of this chapter when a traveler participating in the package tour we conduct suffers damage to their own personal belongings (hereinafter referred to as "compensable items") due to accidental accidents that occur during their participation in the package tour.

Article 17 (Cases Where Compensation Will Not Be Paid - Part 1)

We will not pay compensation for damage caused by the following reasons:

Intentional actions of the traveler. However, this does not apply to damage suffered by persons other than the traveler.

Intentional actions of relatives living in the same household as the traveler. However, this does not apply if the purpose was not to enable the traveler to receive compensation.

Suicide, criminal acts, or acts of warfare by the traveler. However, this does not apply to damage suffered by persons other than the traveler.

Accidents that occur while the traveler is driving an automobile or motor-assisted bicycle while not possessing the driving qualifications required by law or when there is a risk of impaired driving due to alcohol intoxication. However, this does not apply to damage suffered by persons other than the traveler.

Accidents that occur while the traveler is engaged in intentional acts that violate the law or receiving services that violate the law. However, this does not apply to damage suffered by persons other than the traveler.

Exercise of public authority by a state or public organization, such as attachment, requisition, confiscation, destruction, etc. Except when carried out as measures necessary for fire extinguishing, firefighting, or evacuation.

Defects in compensable items. However, this does not include defects that could not have been discovered even with due care by the traveler or the person responsible for managing compensable items.

Natural wear and tear, rust, mold, discoloration, damage caused by rodents, insect damage, etc.

Damage that is only superficial and does not affect the function of compensable items.

Leakage of liquids that are compensable items. However, this does not apply to damage that occurs to other compensable items as a result.

Neglect or loss of compensable items.

Reasons listed in Article 3, items 9 to 12.

Article 17-2 (Cases Where Compensation Will Not Be Paid - Part 2)

We may not pay compensation when a traveler has reasons that fall under any of the following:

Considered to be associated with antisocial forces.

Considered to be providing funds or facilitating the activities of antisocial forces.

Considered to be exploiting antisocial forces unfairly.

In the case of a corporation, if it is considered that antisocial forces control the corporation or are substantially involved in its management.

Other cases where a relationship with antisocial forces that should be socially condemned is recognized.

Article 18 (Compensable Items and Their Scope)

Compensable items are limited to the personal belongings owned by the traveler and carried by them during their participation in the package tour.

(2) Notwithstanding the provisions of the preceding paragraph, the following items are not included in compensable items:

Cash, checks, and other negotiable securities, revenue stamps, postage stamps, and other similar items.

Credit cards, coupon tickets, airline tickets, passports, and other similar items.

Manuscripts, design drawings, patterns, account books, and other similar items (including those recorded on record media capable of directly processing data, such as magnetic tapes, magnetic disks, CD-ROMs, optical disks, and information equipment (peripheral devices for computers and terminal equipment) capable of directly processing data).

Ships (including yachts, motorboats, and boats), automobiles, motor-assisted bicycles, and their accessories.

Mountaineering equipment, exploration equipment, and other similar items.

Dentures, prosthetics, contact lenses, and other similar items.

Animals and plants.

Other items designated in advance by us.

Article 19 (Amount of Damage and Amount of Compensation)

The amount of damage that we should pay for damage covered by Article 16 (hereinafter referred to as the "damage amount") will be determined based on the lower of the value of compensable items at the place and time the damage occurred or the total repair cost required to restore the compensable items to their condition immediately before the damage occurred, along with the expenses mentioned in the next article.

(2) When the damage amount for one item or pair of compensable items exceeds 100,000 yen, we will consider the damage amount for that item to be 100,000 yen, applying the provisions of the preceding paragraph.

(3) The amount of compensation that we should pay is limited to 150,000 yen per traveler per package tour. However, if the damage amount for one traveler does not exceed 3,000 yen for a single accident, we will not pay compensation.

Article 20 (Prevention of Damage, Etc.)

When a traveler becomes aware that damage covered by Article 16 has occurred to compensable items, the traveler must fulfill the following items:

Make efforts to prevent and mitigate the damage.

Promptly notify us of the extent of the damage, the outline of the accident that caused it, and whether there is insurance coverage for compensable items that the traveler has suffered.

Take the necessary steps for exercising the right to receive compensation if the traveler can receive compensation from a third party.

(2) If a traveler violates the provisions of the preceding paragraph without a legitimate reason, we will consider the amount that could have been prevented or mitigated as the amount of damage. If a traveler violates the provisions of the same paragraph and intentionally provides false information or falsifies or alters documents, we will not pay compensation.

(3) We will pay the following expenses:

Expenses necessary for preventing or mitigating the damage as stipulated in paragraph 1, item 1 of the previous article.

Expenses necessary for the procedures stipulated in paragraph 1, item 3 of the previous article.

Article 21 (Claim for Compensation)

When a traveler intends to receive payment of compensation, the traveler must submit a compensation claim form specified by us and the following documents to us:

Accident certificate from a police station or a third party acting on its behalf.

Documents proving the extent of damage to compensable items.

Other documents requested by us.

(2) If a traveler violates the provisions of the previous paragraph or intentionally provides false information about the submitted documents, forges or alters the documents (including cases where a third party has done so), we will not pay compensation.

Article 22 (In Cases of Insurance Contracts)

If there is an insurance contract that should pay insurance money for the damage covered by Article 16, we may reduce the amount of compensation we should pay.

Article 23 (Subrogation)

Regarding the damage for which we should pay compensation, if a traveler has the right to claim compensation from a third party, the right to claim compensation will be transferred to us within the limits of the amount of compensation we have paid to the traveler.

Travel Arrangement Contract Section

Chapter 1 General Provisions

Article 1 (Scope of Application)

Travel arrangement contracts concluded between the Company and travelers shall be governed by the provisions of this contract. Matters not stipulated in this contract shall be governed by laws or generally established customs.

(2) In cases where the Company enters into a special agreement in writing within the scope that is not contrary to the law and not detrimental to the traveler's interests, such special agreement shall prevail over the provisions of the preceding paragraph.

Article 2 (Definitions)

In this contract, "travel arrangement contract" refers to a contract in which the Company, at the request of the traveler, arranges for the provision of transportation, accommodation, and other travel services (hereinafter referred to as "travel services") provided by transportation and accommodation providers, through agency, mediation, or intermediation, for the benefit of the traveler.

(2) In this contract, "domestic travel" refers to travel within this country only, and "overseas travel" refers to travel other than domestic travel.

(3) In this contract, "travel price" refers to the expenses paid by the Company for arranging travel services, including transportation fees, accommodation fees, and the Company's designated travel service handling fees (excluding change and cancellation handling fees).

(4) In this section, a "communication contract" refers to a travel arrangement contract entered into by the Company upon receiving applications through telephone, mail, fax, or other means of communication with members of credit card companies affiliated with the Company (hereinafter referred to as "affiliated companies"), where travelers agree in advance and make payments for travel prices, etc., in accordance with the card member agreement of the affiliated company designated separately for the date on which the debt rights or obligations related to travel prices, etc., based on the travel arrangement contract held by the Company will be performed, using the methods specified in Article 16, Paragraph 2, or Article 5.

(5) In this section, "electronic acceptance notification" refers to a notification of acceptance in response to an application for a contract, which is transmitted via electronic communication lines connecting the electronic computers, facsimile devices, telex machines, or telephones (hereinafter referred to as "electronic computers, etc.") used by the Company and the traveler when information and communication technology is used.

(6) In this contract, "card usage date" refers to the date on which the traveler or the Company must perform payment or refund obligations related to the travel prices, etc., based on the travel arrangement contract, in accordance with Article 16, Paragraph 2, or Paragraph 5.

Article 3 (Termination of Arrangement Obligations)

When the Company arranges travel services with due care as a prudent manager, the performance of the Company's obligations under the travel arrangement contract shall be terminated. Therefore, even if the Company is unable to enter into a contract to provide travel services with transportation and accommodation providers due to reasons such as full occupancy, closure, or unsuitability of conditions, if the Company has fulfilled its obligation, the traveler must pay the Company's designated travel service handling fee (hereinafter referred to as the "handling fee"). In the case of a communication contract, the card usage date shall be the date on which the Company notifies the traveler of the inability to enter into a contract to provide travel services with transportation and accommodation providers.

Article 4 (Arrangement Agent)

When performing the travel arrangement contract, the Company may delegate all or part of the arrangement to other travel companies within Japan or abroad, individuals who engage in arranging services, or other assistants.

Chapter 2 Formation of Contract

Article 5 (Contract Application)

Travelers who intend to conclude a travel arrangement contract with the Company must complete the designated application form provided by the Company and submit it to the Company along with the specified amount of application fee.

(2) Travelers intending to conclude a communication contract with the Company must, regardless of the provisions of the preceding paragraph, notify the Company of their membership number and the content of the travel services they wish to request.

(3) The application fee mentioned in Paragraph 1 will be treated as a part of the travel price, cancellation fees, and other payments owed to the Company by the traveler.

Article 6 (Refusal to Enter into Contract)

The Company may refuse to enter into a travel arrangement contract in the following cases:

In the case of intending to enter into a communication contract, if the traveler's credit card is invalid, and the traveler is unable to settle a part or all of the debt related to the travel prices, etc., in accordance with the card member agreement of the affiliated company.

When the traveler is recognized as a member of an organized crime group, a quasi-organized crime group member, an organized crime group associate, a racketeer, or any other antisocial force.

When the traveler engages in violent demands, unfair demands, threatening behavior or violent acts in connection with transactions, or acts similar to these towards the Company.

When the traveler spreads false rumors, uses fraudulent means, or uses force to damage the Company's reputation or interfere with the Company's business, or engages in acts similar to these.

For other business reasons of the Company.

Article 7 (Time of Contract Formation)

A travel arrangement contract shall be deemed to be concluded when the Company accepts the contract and accepts the application fee stipulated in Article 5, Paragraph 1.

(2) A communication contract shall be deemed to be concluded when the Company issues a notification to the traveler accepting the application in accordance with Article 5, Paragraph 2. However, in cases where an electronic acceptance notification is issued in the contract, the contract shall be deemed to be concluded when the traveler is notified.

Article 8 (Special Rules for Contract Formation)

Notwithstanding the provisions of Article 5, Paragraph 1, the Company may, through a written special agreement, establish a travel arrangement contract based solely on the acceptance of the contract, without receiving the payment of the application fee.

(2) In the case mentioned in the preceding paragraph, the time of formation of the travel arrangement contract shall be clearly indicated in the written agreement mentioned in the preceding paragraph.

Article 9 (Special Rules for Travel and Accommodation Tickets, Etc.)

Notwithstanding the provisions of Article 5, Paragraph 1, and the preceding Article, in the case of a travel arrangement contract whose sole purpose is the arrangement of transportation services or accommodation services and for which the Company provides the traveler with a written document indicating the right to receive such travel services in exchange for the travel price, etc., the Company may accept oral applications.

(2) In the case mentioned in the preceding paragraph, a travel arrangement contract shall be deemed to be concluded when the Company accepts the contract.

Article 10 (Contract Document)

After the travel arrangement contract is concluded, the Company shall promptly provide the traveler with a document (hereinafter referred to as the "contract document") that includes the travel schedule, the content of the travel services, the travel price, and other travel conditions, as well as matters related to the Company's liability. However, in the case of all travel services arranged by the Company, the Company may not provide the contract document if it provides a written document indicating the right to receive travel services such as transportation tickets and accommodation vouchers. (2) In the case mentioned in the preceding paragraph, the scope of travel services for which the Company is obligated under the travel arrangement contract shall be as specified in the contract document.

Article 11 (Use of Information and Communication Technology)

With the traveler's prior consent, the Company may confirm that the matters to be included in the document, including the travel schedule, the content of the travel services, the travel price, and other travel conditions, as well as matters related to the Company's liability, have been recorded in the file of the communication device used by the traveler, by providing the traveler with the document in a manner that uses information and communication technology when entering into a travel arrangement contract.

(2) In the case mentioned in the preceding paragraph, if the file for recording the matters is not provided in the communication device used by the traveler, the Company will record the matters in the file of the communication device used by the Company (limited to those intended for the traveler's use only) and confirm that the traveler has viewed the recorded matters.

Please note that this translation is provided for convenience and should not be used as a legal document. It's essential to consult with a legal professional or refer to the original contract for legal purposes.

Appendix 1 (Related to Article 5, Paragraph 1)

Mountain Climbing (using equipment such as ice axe, crampons, rope, hammer, etc.) Luge Bobsleigh Skydiving Hang Gliding Ultralight Aircraft (Motorized Hang Glider, Microlight Aircraft, Ultralight Aircraft, etc.) Gyroplane and other similar risky activities

Appendix 2 (Related to Article 7, Paragraphs 1, 3, and 4)

Table 1 - Eye Disabilities

Total blindness in both eyes.

100%

Total blindness in one eye.

Corrected visual acuity of one eye is 0.6 or less.

Narrowing of the visual field in one eye (total angle of less than 60% of normal).

Table 2 - Ear Disabilities

Total loss of hearing in both ears.

Total loss of hearing in one ear.

Inability to comprehend normal speech with one ear when hearing loss is 50 centimeters or more.

Table 3 - Nasal Disabilities

Significant impairment of nasal function.

Table 4 - Speech and Language Disabilities

Total loss of speech or language function.

100%

Significant impairment of speech or language function.

Impairment of speech or language function.

Loss of five or more teeth.

Table 5 - Facial Disfigurement (Face, Head, Neck)

Significant facial disfigurement.

Disfigurement (e.g., a scar with a diameter of two centimeters or a linear scar of three centimeters on the face).

Table 6 - Spinal Disabilities

Significant deformity or severe movement impairment in the spine.

Movement impairment in the spine.

Deformity in the spine.

Table 7 - Arm and Leg Disabilities (Above Wrist or Ankle Joint)

Loss of one arm or one leg.

Total loss of function in two or three major joints of one arm or one leg.

Total loss of function in one major joint of one arm or one leg.

Impairment of function in one arm or one leg.

Table 8 - Finger Disabilities (One Hand)

Loss of the thumb of one hand at or above the metacarpophalangeal joint.

Significant impairment of the thumb function of one hand.

Loss of one finger other than the thumb at or above the second metacarpophalangeal joint.

Significant impairment of the function of one finger other than the thumb.

Table 9 - Toe Disabilities

Loss of the big toe of one foot at or above the metatarsophalangeal joint.

Significant impairment of the big toe function of one foot.

Loss of one toe other than the big toe at or above the second metatarsophalangeal joint.

Significant impairment of the function of one toe other than the big toe.

Table 10 - Other Significant Disabilities Preventing Self-care for Life

100%

Note: In items 7, 8, and 9, "above" means a part closer to the heart than the relevant joint.

Appendix 3 (Related to Article 8, Paragraph 2)

Corrected visual acuity in both eyes is 0.06 or less.

Loss of speech or language function.

Total loss of hearing in both ears.

Loss of function in all joints above the wrist in both upper limbs.

Loss of function in one lower limb.

Limited physical freedom mainly to activities of daily living such as eating, washing, etc. due to disabilities in the chest and abdominal organs.

Limited physical freedom mainly to activities of daily living such as eating, washing, etc. due to neurological or mental disabilities.

Limited physical freedom mainly to activities of daily living such as eating, washing, etc. due to complications or other disabilities in the above-mentioned areas.

(Note: In item 4, "above" means a part closer to the heart than the relevant joint.)

Travel Arrangement Contract Section

Chapter 1 General Provisions

Article 1 (Scope of Application)

Article 2 (Definitions)

(2) In this contract, "domestic travel" refers to travel within this country only, and "overseas travel" refers to travel other than domestic travel.

Article 3 (Termination of Arrangement Obligations)

Article 4 (Arrangement Agent)

Chapter 2 Formation of Contract

Article 5 (Contract Application)

(3) The application fee mentioned in Paragraph 1 will be treated as a part of the travel price, cancellation fees, and other payments owed to the Company by the traveler.

Article 6 (Refusal to Enter into Contract)

The Company may refuse to enter into a travel arrangement contract in the following cases:

In the case of intending to enter into a communication contract, if the traveler's credit card is invalid, and the traveler is unable to settle a part or all of the debt related to the travel prices, etc., in accordance with the card member agreement of the affiliated company.

When the traveler is recognized as a member of an organized crime group, a quasi-organized crime group member, an organized crime group associate, a racketeer, or any other antisocial force.

When the traveler engages in violent demands, unfair demands, threatening behavior or violent acts in connection with transactions, or acts similar to these towards the Company.

When the traveler spreads false rumors, uses fraudulent means, or uses force to damage the Company's reputation or interfere with the Company's business, or engages in acts similar to these.

For other business reasons of the Company.

Article 7 (Time of Contract Formation)

A travel arrangement contract shall be deemed to be concluded when the Company accepts the contract and accepts the application fee stipulated in Article 5, Paragraph 1.

Article 8 (Special Rules for Contract Formation)

Article 9 (Special Rules for Travel and Accommodation Tickets, Etc.)

(2) In the case mentioned in the preceding paragraph, a travel arrangement contract shall be deemed to be concluded when the Company accepts the contract.

Article 10 (Contract Document)

Article 11 (Use of Information and Communication Technology)

Chapter 3: Amendment and Termination of Contracts

Article 12 (Amendment of Contract Contents)

Travelers can request changes to the travel schedule, the content of travel services, or other arrangements of the contract for package travel from the Company. In this case, the Company will make efforts to accommodate the traveler's request as much as possible.

(2) If the content of the package travel contract is changed at the request of the traveler as mentioned in the preceding paragraph, the traveler shall bear the cancellation fees, penalties to transportation or accommodation providers, and other expenses required for the changes, as well as pay the Company's prescribed amendment processing fee. Moreover, any increase or decrease in the travel fare resulting from the change in the content of the package travel contract shall be the responsibility of the traveler.

Article 13 (Voluntary Termination by Traveler)

Travelers may terminate all or part of the package travel contract at any time.

(2) In the event of termination of the package travel contract based on the provisions of the preceding paragraph, the traveler shall bear the cancellation fees, penalties to transportation or accommodation providers, and other expenses for the travel services already received or yet to be received, as well as pay the Company's prescribed cancellation processing fee and the handling fees that the Company would have received.

Article 14 (Termination due to Reasons Attributable to Traveler)

The Company may terminate the package travel contract in the following cases:

When the traveler does not pay the travel fare by the specified deadline.

When the traveler has entered into a communication contract, and the traveler is unable to settle some or all of the debts related to the travel fare, etc., in accordance with the card member agreement of an affiliated company, such as when the traveler's credit card becomes invalid.

When it is discovered that the traveler falls under any of the categories listed in Article 6, Paragraph 2.

Article 15 (Termination Due to Reasons Attributable to the Company)

Travelers may terminate the package travel contract when it becomes impossible to arrange the travel services due to reasons attributable to the Company.

(2) In the event of termination of the package travel contract based on the provisions of the preceding paragraph, the Company shall refund the travel fare already received by the traveler, except for the expenses related to transportation or accommodation providers already paid or yet to be paid, as compensation for the travel services already received by the traveler.

(3) The provisions of the preceding paragraph shall not preclude the traveler from claiming damages against the Company.

Chapter 4: Travel Fare

Article 16 (Travel Fare)

Travelers must pay the travel fare to the Company by the deadline specified by the Company before the start of the trip.

(2) When a communication contract is concluded, the Company may receive payment of the travel fare through the card of the affiliated company without the traveler's signature on the designated receipt. In this case, the date of card usage shall be the date on which the Company notifies the traveler of the content of the confirmed travel services.

(3) Before the start of the trip, the Company may change the travel fare due to revisions of transportation or accommodation fares, fluctuations in exchange rates, or other reasons. In such cases, any increase or decrease in the travel fare shall be borne by the traveler.

(4) In cases mentioned in the preceding paragraph, any increase or decrease in the travel fare shall be borne by the traveler.

(5) In cases where the Company has concluded a communication contract with the traveler and expenses or other costs that the traveler is responsible for, as specified in Chapter 3 or Chapter 4, have arisen, the Company may receive payment of the said expenses or other costs through the card of the affiliated company without the traveler's signature on the designated receipt. In this case, the date of card usage shall be the date on which the Company notifies the traveler of the amount of expenses or other costs to be paid by the traveler or the amount to be refunded to the traveler by the Company. However, if the Company has terminated the package travel contract in accordance with the provisions of Article 14, Paragraph 1, of these terms and conditions, the traveler must pay the expenses or other costs to be paid by the traveler to the Company by the deadline specified by the Company and using the payment method specified by the Company.

Article 17 (Settlement of Travel Fare)

The Company will settle the travel fare promptly after the trip if the travel fare that the traveler should bear and the handling fee (hereinafter referred to as "settled travel fare") paid to transportation or accommodation providers do not match, in cases where the Company has paid expenses to transportation or accommodation providers for arranging travel services.

(2) When the settled travel fare exceeds the travel fare already received by the traveler, the traveler must pay the difference to the Company.

(3) When the settled travel fare is less than the travel fare already received by the traveler, the Company will refund the difference to the traveler.

Chapter 5: Group and Group Arrangements

Article 18 (Group and Group Arrangements)

The provisions of this chapter apply to the conclusion of package travel contracts where multiple travelers who will be traveling on the same itinerary have designated a responsible representative (hereinafter referred to as the "contracting party").

Article 19 (Contracting Party)

Unless a special agreement is concluded, the contracting party is deemed to have full agency authority concerning the conclusion of package travel contracts for the travelers (hereinafter referred to as "constituents") making up the group or group. All transactions related to travel operations concerning the group or group specified in Article 22, paragraph 1 shall be conducted between the contracting party and the company.

(2) The contracting party shall submit a list of constituents to the company or notify the company of the number of constituents by the date specified by the company.

(3) The company shall not be responsible for any debts or obligations currently owed by the contracting party to constituents or any debts or obligations that may arise in the future.

(4) If the contracting party does not accompany the group or group, the company will consider the constituents previously appointed by the contracting party as the contracting party.

Article 20 (Special Provisions for Contract Formation)

In cases where the company concludes a package travel contract with the contracting party, the company may, regardless of the provisions of Article 5, paragraph 1, accept the conclusion of the package travel contract without receiving the payment of an application fee.

(2) In cases where the company concludes a package travel contract without receiving the payment of an application fee based on the provisions of the preceding paragraph, the company shall provide the contracting party with a written document stating this fact, and the package travel contract shall be considered concluded when the company provides the said document.

Article 21 (Change of Constituents)

When a request to change constituents is made by the contracting party, the company will accommodate this request to the extent possible.

(2) Any increase or decrease in the travel fare resulting from the changes specified in the preceding paragraph and the expenses required for such changes shall be borne by the constituents.

Article 22 (Escort Services)

At the request of the contracting party, the company may provide escort services by assigning an escort to accompany the group or group.

(2) The content of escort services provided by the escort shall, in principle, be limited to tasks necessary for the group or group to engage in activities specified in the predetermined travel itinerary.

(3) The time period during which escort services are provided by the escort shall, in principle, be from 8:00 to 20:00.

(4) When the company provides escort services, the contracting party shall pay the prescribed escort service fee to the company.

Chapter 6: Liability

Article 23 (Company's Liability)

The company shall be responsible for compensating the traveler for any damages caused by the company or its designated arrangement agents (hereinafter referred to as "arrangement agents") intentionally or negligently in the execution of the package travel contract. However, this responsibility shall be limited to cases where notice is given to the company within two years from the day following the occurrence of the damage.

(2) The company shall not be liable for damages resulting from natural disasters, geological changes, acts of war, riots, the suspension of travel services provided by transportation or accommodation facilities, orders from public authorities, or other events beyond the control of the company or its arrangement agents, except as otherwise provided in the preceding paragraph.

(3) In the case of damages caused to checked baggage, the company shall compensate the traveler up to a maximum of 150,000 yen per traveler, irrespective of the provisions of the preceding paragraph, if notice is given to the company within 14 days in the case of domestic travel and within 21 days in the case of overseas travel, commencing from the day following the occurrence of the damage, unless the company has intentionally or through gross negligence caused the damage.

Article 24 (Traveler's Liability)

If the company incurs damages due to intentional or negligent actions of the traveler, the traveler shall be responsible for compensating the company.

(2) The traveler shall make efforts to understand the rights, obligations, and other contents of the package travel contract by utilizing the information provided by the company when entering into the package travel contract.

(3) In order to smoothly receive the travel services described in the contract document during the trip, if the traveler recognizes that travel services different from those stated in the contract document are provided, the traveler shall promptly notify the company, the company's arrangement agents, or the travel service providers at the travel destination.

Chapter 7: Guarantee of Settlement Operations Security Deposit

Article 25 (Guarantee of Settlement Operations Security Deposit)

The company is a member of the Japan Association of Travel Agents (located at 3-3-3 Kasumigaseki, Chiyoda-ku, Tokyo).

(2) Travelers or organizers who have concluded a package travel contract with the company may receive compensation from the security deposit for settlement operations guaranteed by the Japan Association of Travel Agents for claims arising from their transactions, up to a maximum of 2.2 million yen, provided that the amount of the security deposit is sufficient.

(3) In accordance with Article 22-10, paragraph 1 of the Travel Agency Act, the company pays its share of the security deposit for settlement operations to the Japan Association of Travel Agents, and therefore, it does not deposit a business guarantee deposit as stipulated in Article 7, paragraph 1 of the same Act.

Section on Travel Consultation Contracts

Article 1 (Scope of Application)

The travel consultation agreement entered into by our company with travelers shall be governed by the provisions of these terms and conditions. Matters not stipulated in these terms and conditions shall be governed by laws or generally established customs.

(2) If our company concludes a special agreement in writing that is not contrary to the law and is not disadvantageous to the traveler, the provisions of the preceding paragraph shall not apply, and the special agreement shall take precedence.

Article 2 (Definition of Travel Consultation Agreement)

In these terms and conditions, "Travel Consultation Agreement" refers to a contract in which our company agrees to accept a fee (hereinafter referred to as "consultation fee") for travel business handling related to consultation and, at the traveler's request, undertakes the following tasks:

Providing advice necessary for travelers to create travel plans.

Creating travel plans.

Providing estimates of expenses necessary for travel.

Providing information about travel destinations and transportation/accommodation facilities.

Providing other advice and information necessary for travel.

Article 3 (Formation of the Agreement)

Travelers wishing to enter into a travel consultation agreement with our company must submit an application form with the required information to our company.

(2) The travel consultation agreement shall be deemed concluded when our company accepts the conclusion of the agreement and accepts the application form as specified in the preceding paragraph.

(3) Notwithstanding the provisions of the preceding two paragraphs, our company may accept applications for travel consultation agreements via telephone, mail, fax, or other means of communication without receiving the submission of an application form. In this case, the travel consultation agreement shall be deemed concluded when our company accepts the conclusion of the agreement.

(4) Our company may refuse to enter into a travel consultation agreement in the following cases:

When the content of the traveler's consultation is likely to violate public order and morals or laws in force at the travel destination.

When the traveler is recognized as a member, quasi-member, or associate of a criminal organization, a criminal organization-related company, or any other antisocial force.

When the traveler engages in violent demands, unreasonable demands, threatening behavior, or the use of violence in relation to our company or engages in acts similar to these.

When the traveler spreads false rumors, uses deception, uses force, or engages in acts that damage the credibility of our company or interfere with our company's business.

When there are operational reasons on the part of our company.

Article 4 (Consultation Fee)

When our company performs the tasks listed in Article 2, travelers must, by the deadline specified by our company, pay the consultation fee specified by our company.

Article 5 (Termination of the Agreement)

Our company may terminate the travel consultation agreement if it is determined that the traveler falls under any of the following cases in Article 3, paragraph 4:

Article 6 (Responsibility of Our Company)

Our company shall be responsible for compensating travelers for damages caused by our company's intentional or negligent actions in the performance of the travel consultation agreement. However, this responsibility shall be limited to cases where notification is made to our company within six months from the day following the occurrence of the damage.

(2) Our company does not guarantee that the transportation, accommodation facilities, and other services provided by the transportation and accommodation facilities specified in the travel plan created by our company are actually available. Therefore, even if a contract for the provision of transportation, accommodation, and other travel-related services by the transportation and accommodation facilities cannot be concluded due to reasons such as being fully booked, our company shall not be held responsible.